Keep an eye on your shipment from dispatch to delivery.
Once your Autofactors order has been processed and handed to the carrier, tracking information is sent using the contact details entered at checkout. Use that tracking number to follow the latest carrier updates for your refrigerant shipment.
Have your tracking number ready?
Your tracking number is normally included in the shipment-confirmation email sent after your order leaves our processing stage.
Where to find your tracking details
Tracking becomes available after the shipment is created and the carrier begins scanning the package.
Your order moves through a few simple stages.
Tracking updates are controlled by the shipping carrier after the package has been handed over.
Order received
Your purchase is recorded and the order information is prepared for fulfillment.
Shipment prepared
The order is prepared for dispatch and carrier information is assigned when available.
Carrier scans begin
Once collected, the carrier begins posting location and movement updates to the tracking record.
Arrival confirmed
The carrier marks the shipment delivered after completing the final delivery scan.
Current store guidance is 5–8 business days for delivery.
Transit times can vary by destination, carrier routing, weather, holidays and shipment handling requirements. The carrier's tracking page is the best reference once your package is moving.
Not seeing the update you expected?
A tracking record can take time to activate, and carrier scans are not always posted immediately. If your order appears unusually delayed or the delivery status does not match what you received, contact Autofactors with your order details so the shipment can be reviewed.
Newly generated tracking can remain unchanged until the carrier performs the first acceptance scan.
Carrier routing, weather or operational delays can create gaps between scans. Check again after the next carrier movement.
Check around the delivery location, with household members or staff, and review any carrier delivery notes before contacting support.
Common order-status questions.
Use these answers as a quick guide while your Autofactors shipment is on the way.
When will I receive my tracking number?
Why does my tracking number show no movement?
How long does delivery normally take?
What should I do if my package is delayed?
What if tracking says delivered but I cannot find the package?
Send us your order details and we'll help you review the shipment.
Include your order number, the email used at checkout and the tracking number if one has already been issued.