Privacy policy

This Privacy Policy explains how Autofactors (“we,” “us,” “our”) collects, uses, and shares personal information when you browse our site, place an order, or contact us.

1) Information we collect

Information you provide

  • Name, email, phone number
  • Billing and shipping address
  • Order details and checkout notes
  • Customer support messages
  • Account details (if you create an account)
  • Optional vehicle information you share (year/make/model/VIN) to help with compatibility

Payment information

  • Payments are processed by third-party payment providers. We do not store full card numbers.

Automatically collected

  • IP address, device/browser type, pages visited, timestamps, referrer links
  • Approximate location inferred from IP
  • Cookies and similar technologies

2) How we use information

We use information to:

  • Process and fulfill orders
  • Send receipts, confirmations, and tracking updates
  • Provide customer support and handle returns
  • Prevent fraud and secure our systems
  • Improve site performance and shopping experience
  • Send marketing messages only if you opt in (unsubscribe anytime)

3) When we share information

We may share limited information with:

  • Service providers (payments, shipping carriers, fulfillment partners, email/SMS tools, hosting, analytics)
  • Professional advisors (legal/accounting) when necessary
  • Authorities when required by law or to protect safety/rights
  • Business transfers (merger, acquisition, asset sale)

We do not sell personal information for money. Some analytics/advertising tools may be considered “sharing” under certain privacy laws—contact us for applicable opt-out options.

4) Your choices

  • Marketing emails: unsubscribe via the link in our emails
  • Access/correction/deletion requests: email us (verification may be required)
  • Cookies: manage in your browser (some features may not work if blocked)

5) Security & retention

We use reasonable safeguards and retain information only as long as needed for fulfillment, support, compliance, and recordkeeping.

Privacy Contact
Autofactors
99 W Hawthorne Ave Ste 200, Valley Stream, NY 11580
(315) 843-2806 • info@autofactors.us